What We Review
Valet operations can create customer-property, auto, employee, contract,
and premises exposures. TFS documents the controls used to manage those risks.
1. Valet Operations
- Type and location of valet operation
- Hours of operation
- Average number of vehicles handled
- Peak event, weekend, or special-event volume
- Number of valet employees
- In-house vs. subcontracted operation
- Restaurant, hotel, venue, or private-party exposure
2. Vehicle Key Handling
- Possession and control of customer keys
- Keys kept in a lock box
- Documented key-storage procedures
- Keys inaccessible during the day
- Safe or locked storage at night
- Central monitored alarm
- Triple-ticket operations for key tracking
- Procedures matching the driver, vehicle, ticket, and keys
3. Vehicle Parking & Storage
- Where customer vehicles are parked
- On-site vs. off-site parking
- Distance from drop-off to parking area
- Private lot, garage, or public-street exposure
- Secure parking controls
- Overnight vehicle storage
- Vehicle-damage reporting procedures
- Traffic flow and pedestrian concerns
4. Driver, Insurance & Contract Controls
- Driver age and experience requirements
- Motor vehicle record checks
- Employee training and supervision
- Accident and incident reporting
- Written contracts
- Certificates of insurance
- Garagekeepers liability coverage
- Additional insured and hold-harmless wording